Return Policy

At Pomdsds, we want you to be completely satisfied with your purchase. Please review our return and refund policy below before requesting a return.

Return Eligibility
You may request a return within 30 days of receiving your order. To qualify for a return, items must be unused, in their original condition, and returned in the original packaging with all included accessories. Proof of purchase is required.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return unless they arrive damaged or defective. These include:

  • Pet products that have been used or opened

  • Items marked as FINAL SALE, CLEARANCE, or PROMOTIONAL

  • Items showing signs of use, damage not caused by us, or missing original packaging may not be eligible for a full refund

Return Process
To start a return, please contact our customer support team at [email protected] with your order number and reason for the return. Returns sent without prior authorization will not be accepted.

Once your return request is approved, we will provide instructions for the return, including the return address. Customers are responsible for return shipping costs unless the item is defective, damaged upon delivery, or incorrect.

Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at [email protected] within 48 hours of delivery. We will assist in resolving the issue promptly.

Refunds
After receiving and inspecting the returned item, we will notify you of the refund approval status. Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Late or Ineligible Returns
Return requests submitted more than 30 days after delivery may not be accepted. Items that do not meet the return eligibility requirements may be rejected or partially refunded.

Contact Information
If you have any questions about returns or refunds, please contact us using the details below:

Customer Support Email: [email protected]

Phone Number: +1 661-231-9226

Business Address: 1434 Deerrun Dr, Randleman, NC 27317, United States